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A working life: the pay day loan employee. Gareth energy using telephone calls in the Speed-e-Loans workplace.

A working life: the pay day loan employee. Gareth energy using telephone calls in the Speed-e-Loans workplace.

Photograph: Jill Insley

Gareth energy, a client solutions supervisor at payday lender Speed-e-Loans, has a summary of names and telephone figures covering three edges of A4 to the office through.

They fit in with Speed-e-Loans clients that have did not make payments that are several have actually defaulted entirely. “We do just about anything from 50 to 100 phone calls a time each, dependent on whether people call right back,” energy states.

Behind us you will find about eight people doing the identical thing; it appears like heart destroying work, to be honest. Overhear one side of a conversation which goes like this: “Hello, please can I speak to Mr A?